Sigora Solar cares deeply about online privacy. Sigora complies with the US-EU Safe Harbor Framework and US-Swiss Safe Harbor Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. Sigora has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view our certification page, please visit http://www.export.gov/safeharbor/.
Personally Identifiable Information
In order to use certain features of this Web site, such as signing up for our newsletter, users are required to enter personal information such as names and email addresses. We use this information to contact you about the services or members on our site in which you have expressed interest. You may have the option to provide demographic information such as interests or profession. We encourage you to submit this information so we can provide you a more personalized customer experience. Sigora is the sole owner of the information collected on SigoraSolar.com. Sigora collects personally identifiable information form our users at several different points on our web site.
Uses of Information:
The website uses both non-personally-identifiable information and personal information to improve the overall Sigora Solar consumer website experience, provide relevant and targeted content to website visitors, customers and opt-in subscribers to newsletters, emails, etc. and to provide Sigora Solar customers with efficient communications related to their solar purchase. Our website uses non-personally-identifiable information to inform the general public and people who visit our website about Sigora’s products, services, news and community activities, to improve performance of our website and business services, to understand how anonymous users interact with our website after seeing Sigora’s advertisements, to identify and retarget advertisements to past website visitors and to optimize the performance of our advertising campaigns. Our website uses personally identifying information to facilitate communications between Sigora and interested parties, to enable the purchase and fulfillment of Sigora products and services and to improve the overall Sigora customer and product experience.
If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe. Please see the “Choice and Opt-out” section.
We will communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your preferences.
Upon interaction with the website and further engagement with newsletters, email lists, etc., we provide you the option to NOT receive Newsletters & Special Promotions and Updates emails from Sigora. Submitting your personally identifiable information for certain purposes is completely voluntary when we ask for this information. For example, if you establish contact with us but no longer wish to continue it, you may opt-out by contacting us personally or by submitting an ‘Unsubscribe’ form. If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by contacting us through our ‘Contact’ page. You will be notified when your personally identifiable information is collected by any third party that is not our service provider, so you can make an informed choice as to whether or not to share your information with that party. If you do not wish to have your personally identifiable information shared and want to opt-out from receiving further communications from any third party that is not our agent or service provider, please contact that 3rd party directly.
Sigora strives to provide the public with relevant, value-added content in the form of advertisements. However we respect the wishes of anyone who does not want to be tracked by 3rd party advertising companies online. Users may opt-out of Sigora’s cookie-based online advertising & analytics programs by following the opt-out instructions provided by our advertising & analytics partners here.
To opt-out of the Doubleclick & other Google advertising cookies, please visit the Google advertising opt-out page.
To opt-out of analysis via the Google Analytics cookie, please visit the Google Analytics opt-out page.
For more information about which 3rd party advertising cookies may be stored on your browser, including one of our retargeting partners, AdRoll, and how to selectively opt-out of each, please see the Network Advertising Initiative opt-out page
Non-Personally-Identifiable User Information
For each visitor to our websites, we collect non-personally-identifiable information including IP address, profile information, aggregate user data, preferences, technical session information, & browser type. This data is used to manage the website, track website usage, provide context for referring traffic sources, and improve overall website performance. This non-personally-identifiable information may be shared with third-parties to provide more relevant services and advertisements to visitors, to understand how anonymous users interact with our website after seeing Sigora advertisements on 3rd party websites, to identify & retarget advertisements to past website visitors, & to optimize the performance of our advertising campaigns. User IP addresses are recorded for security and monitoring purposes. If you arrived at our website via a link from another webpage, we may receive aggregate or otherwise anonymous statistical information about your visit to our site. We monitor customer traffic patterns and site usage to help us develop the design and layout of the site, and to improve the content of our website to better match the interests of our website users.
One or more of our third party advertising partners employ a software technology called Web Beacons, that help us better manage content on our site by informing us what content is effective. Web Beacons are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers’ personally identifiable information.
Ad Servers, Third Party Advertising & Website Analytics:
We do not serve 3rd party advertisements to you while using our website, SigoraSolar.com. However, we do work with Website analytics & advertising partners, including Google, Doubleclick, AdRoll, Commission Junction & Facebook, to deliver Sigora advertisements on 3rd party publisher websites – these partners may set cookies on your computer’s web browser. These cookies allow our partners to recognize your computer so that the ad server can show you Sigora advertisements elsewhere on the Internet, and so that our analytics software can measure your engagement & interactions while using SigoraSolar.com. In this way, ad servers may compile anonymous, non-personally identifiable information about where you, or others who are using your computer, saw our advertisements, whether or not you interacted with our advertisements, and actions performed on subsequent visits to SigoraSolar.com. This information allows an ad network to deliver targeted advertisements that they believe will be of most interest to you, and it allows Sigora to optimize the performance of our advertising campaigns and the usability of our website. In other words, we use analytics data in concert with data about our online ads that have been shown using the Google Display Network, DoubleClick for Advertisers, or other online advertising networks. Thus, an we can understand how anonymous users interacted with our website after seeing our ads.
3rd Party Website Features
We use Facebook Like button to enable our website users to easily “Like” content found on SigoraSolar.com, and thereby share this content with their Facebook Friends. Please see Facebook’s Data Use Policy for more on the type of data tracked by Facebook via this feature.
3rd Party Service Providers
We use other third parties such as a shipping company to fulfill orders, a credit card processing company to bill you for goods and services, & an email service provider to send out emails on our behalf. When you contact and/or order from Sigora, we may share your name, email address, shipping address & order contents as necessary for the third party shipping company to fulfill orders or maintain contact. These third parties are prohibited from using your personally identifiable information for promotional purposes. We do NOT share, sell, rent or trade personally identifiable information with 3rd parties for their promotional purposes.
At times, we may post customer testimonials on our web site which may contain personally identifiable information. We obtain the customer’s consent via email and/or opt-in methods prior to posting a name, city, or stated activity/interest along with any testimonial.
Sharing and Disclosure
Community and Aggregate Information Security
Sigora takes precautions to insure that member account information is kept private. We use reasonable measures to protect member information that is stored within our database, and we restrict access to member information to those employees who need access to perform their job functions, such as our customer service personnel and technical staff. Please note that we cannot guarantee the security of member account information. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of member information at any time. For any additional information about the security measures we use on SigoraSolar.com please visit our ‘Contact’ page to file and inquiry.
Personal Information Security
The security of your personal information is important to us. When you enter sensitive information (such as credit card number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). We take the same care when we transmit your sensitive information to 3rd Party Services to facilitate your order by using the same SSL technology. To learn more about SSL, follow this link: http://en.wikipedia.org/wiki/Transport_Layer_Security